Years ago, pre-pandemic, I was conducting face-to-face coaching sessions with Creative Directors at an advertising agency in New York. One morning stands out to me now as I write about having presence because of the stark difference between the presence of two...
Social awareness, or empathy, is about being able to pick up on the emotions and motives of others, relating to them and understanding the world around you. It includes skills like primal empathy (being able to sense others’ feelings through nonverbal signals), attunement (listening with full receptivity; ‘tuning in’ with a person), empathic accuracy (understanding another person’s thoughts, feelings, and intentions) and social cognition (understanding how the social world works).
We give our energy away all too easily and often without realising it until it’s too late.
Key tips for working through confrontations, conflicts and difficult conversations and interactions with empathy, composure and confidence.
Emotional intelligence empowers us to become better leaders and happier, more satisfied human beings.
Emotional manipulators can play dirty but that doesn’t mean you have to.
Work has never been easy. Before the pandemic knocked us sideways, we were plenty busy managing stress, fear and frustration in the workplace.